Frequently Asked Questions:-
General Questions
1.How do I place an order online?
- To place an order, visit our website or app, browse the menu, select your items, and proceed to checkout.
2.What are your operating hours?
- Our restaurant operates from 8:00am to 11:00pm
3.Can I make a reservation online?
- Yes, you can make a reservation through our website or app. Visit the 'Reservations' section to book your table.
Ordering & Payment
4.What payment methods do you accept?
- We accept major credit/debit cards, PayPal, and other digital payment methods such as Apple Pay and Google Pay.
5.Can I use a gift card or discount code?,
- Yes, you can apply gift cards and discount codes at checkout.
6.Is there a minimum order amount
- Yes, the minimum order amount is to be there
7.How do I track my order?
- After placing your order, you will receive a confirmation email with a tracking link. You can also track your order through our app.
Delivery & Pickup
8.Do you offer delivery?
- Yes, we offer delivery from our restaurant. Delivery charges may or sometimes maynot be apply.
9.What is the estimated delivery time?
- Delivery times vary based on location and order volume but typically with in 15-20 minutes
10.Can I schedule a delivery for a later time?
- Yes, you can schedule a delivery for a later time during checkout.
11.Do you offer curbside pickup?
- Yes, we offer curbside pickup. Select the curbside pickup option at checkout, and call us when you arrive.
Menu & Customization
12.Are there vegetarian/vegan/gluten-free options available?
- Yes, we offer a variety of vegetarian, vegan, and gluten-free options. Look for these options marked on our menu.
13.Can I customize my order?
- Yes, you can customize your order by adding special instructions during the checkout process.
14.Do you offer catering services?
- Yes, we offer catering for events. Please visit our 'Catering' section for more details and to place an order.
Account & Technical Support
15.Do I need to create an account to place an order?
- No, you can place an order as a guest, but creating an account allows for faster checkout and order tracking.
16.I forgot my password. How do I reset it?
- Click on the 'Forgot Password' link on the login page and follow the instructions to reset your password.
17.What should I do if I encounter a technical issue?
- Please contact our support team (phone no.+911234567890)( Email:-support@foody.com), and we will assist you as soon as possible.
Policies
18.What is your cancellation policy?
- Orders can be canceled within 5-6 minutes of placing the order. Please contact us immediately if you need to cancel.
19.What is your refund policy?
- Refunds are processed for canceled orders and in cases of order issues. Please refer to our 'Refund Policy' page for more details.
20.How do you handle allergens?
- We take allergens seriously and list major allergens on our menu items. If you have specific allergies, please notify us when placing your order.
